You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition in which you received it. You will also need your receipt or proof of purchase.

How to Start a Return

To request a return, contact us at:

Email: hello@cosmars.com
Phone: +20 151 576 6405

Please include your order number and the reason for your return. We will provide you with the return address and instructions.

Items sent back without contacting us first may not be accepted.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is damaged, defective, or different from what you ordered.

Defective items may be returned or exchanged within 30 days of delivery. Cosmars will cover the return costs for damaged, defective, or incorrect items.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for beauty, skincare, makeup, or personal-care products that have been opened, used, or had their protective seal removed.

Gift cards and personalized products are also non-returnable.

Exchanges

To request an exchange, contact us within 14 days of receiving your order. Exchanges are subject to product availability.

Refunds

We will notify you after receiving and inspecting your returned item.

If approved, your refund will be processed through the original payment method. Cash-on-delivery refunds may be processed through InstaPay, Vodafone Cash, or bank transfer.

Please allow additional time for your bank or payment provider to process the refund.

For any return or refund questions, contact us at hello@cosmars.com or +20 151 576 6405.